PrimeTracking GPS Tracker is a personal tracking device to secure and safeguard your loved ones. This real-time GPS tracking device comes with 4G LTE for lightning speed in connectivity. With this device, you can be free from worrying about your loved ones.

Primetracking Personal Gps Tracker Setup (about Our Guidelines)


The Prime Tracker Mini GPS location app provides you the exact information about the person or valuable possessions you are tracking. You can quickly download this app from the Google Play Store or Apple App Store. For detailed instructions about downloading the app on your smartphone, go through the steps below.

For Android:

  • On your Android phone, touch the Play Store icon on the home screen to launch the Google Play Store app.
  • Search for Prime Tracking in the Play Store.
  • Tap the Prime Tracking app from the search result and select Install.
  • Wait until the download is completed.
  • Next, open the downloaded app and complete the setup.

For iOS:

  • On your iPhone, open the App Store app and search for Prime Tracking.
  • Select the Prime Tracking app from the search result.
  • Tap the Get icon next to the Prime Tracking app and wait for the download to get completed.
  • After downloading the app, launch it and carry out the on-screen instructions to complete the setup.


The manual for your PrimeTracking device is provided along with the tracker during the first-time purchase. You can refer to the manual for the basic setup procedures and troubleshooting steps.


  • To begin with, open the default browser on your computer and go to the official PrimeTracking site.
  • Click the Set Up a Device button at the top-right corner to go to the activation page.
  • Choose where you bought the GPS tracker from the given options:
  • I purchased it on Amazon
  • I purchased it on the PrimeTracking site
  • If you have got the GPS tracker from Amazon, choose your subscription plan before activating it.
  • You will be prompted to input the 15-digit IMEI number available on your device label.
  • After entering the IMEI number, check out the subscription and enter the billing details.
  • Click on Purchase and Activate to activate your GPS tracker.
  • In case you have purchased the GPS tracker from the official PrimeTracking site, you will be directed to the Activate page.
  • Under Activation Details, fill in the Activation Code, Email Address, IMEI, and Timezone fields.
  • The activation code will be sent to your registered email address.
  • The IMEI number is available on your GPS tracker's label.
  • In the Email Address field, enter the email address you have used while purchasing the device.
  • After entering the required details, click the Submit button to complete the activation.


  • Start by unboxing the GPS tracker from the package.
  • Turn on your GPS tracker and ensure that all the LEDs are illuminated solid green.
  • Go to the official PrimeTracking site and activate your device.
  • Once your GPS tracker has been activated, install the PrimeTracking GPS tracker app on your smartphone.
  • Set up a geofence to mark your boundaries.
  • Program the SOS button in your PrimeTracking account to get notifications on your smartphones and registered email address.
  • Once the setup is complete, place the device on the object or person you wish to track.
  • If you are setting up the CarSmart GPS tracker, plug it into the OBD2 port of your vehicle.

You have now completed the PrimeTracking GPS tracker setup.


Creating geofence allows you to define the boundaries of an area on Google Maps. To know how to create a geofence in the PrimeTracking GPS app, follow these steps.

  • Before starting, ensure that your GPS tracker is turned on.
  • On your smartphone, open the Prime Tracking app and go to the Notifications tab.
  • Tap the recent notification that shows the location of your GPS tracker.
  • In the app, tap and hold your finger in the required field for at least 3 seconds.
  • Tap the Create geofence button and give a name for the geofence.
  • Tap Save and set the notification alert.

Alternatively, you can create geofence in the Prime Tracking GPS portal.


SafeTrack is a personal GPS tracking device that is powered by wireless 4G LTE technology. This device is light, portable, durable, and undetectable. Using SafeTrack, you can monitor the live location of children, infants, elderly parents, vehicles, equipment, tools, and more. In addition, you can set up a geofence, program the SOS button, and manage the GPS range using an app for your smartphone.


CarSmart is a real-time GPS tracker. It is used for tracking vehicles like cars, trucks, trailers, and commercial fleets. You can directly plug the CarSmart GPS tracker into your vehicle's OBD2 port. After connecting the device to your vehicle, you will get reports on everything from location/geofencing and driving to mechanical issues through the PrimeTracking GPS app.

The CarSmart GPS tracker allows you to monitor driving habits and behavior. To set up a geofence, sign in to your PrimeTracking account and designate a specific area you wish to monitor. Once the geofence setup is complete, you will get alert messages when the vehicle enters or leaves the location.


Is your PrimeTracking GPS tracker not working as expected? Then troubleshoot the device to get it back to normal. Identify the actual cause for the issue before executing the troubleshooting steps. For assistance in resolving your GPS tracker issues, contact us.


There are several reasons for the offline issue with the PrimeTracking GPS tracker. In most cases, the offline problem occurs when the installation location of the tracker has poor signal strength, the battery is down, or the Internet connection is poor. To fix the offline issue, drive away from the weak signal area. Next, check the device's battery level. If the device requires charging, plug the charger adapter and power it on.


If your PrimeTracking GPS tracker is not working, check whether the subscription has ended through the PrimeTracking GPS portal. If Yes, renew your subscription. If the device is not working before the end of subscription validity, check the GPS signal. Use your personal GPS tracker outdoor and stay away from metal objects that interfere with the GPS signals. Avoid using any other SIM card with your SafeTrack device because it only works with the pre-built unique SIM card.

Frequently Asked Questions

You can cancel your PrimeTracking subscription anytime with no cancellation fees. To cancel your PrimeTracking subscription, log in to your PrimeTracking account and manage your subscriptions.

The accuracy of the GPS tracker depends upon the availability of cell towers, satellites, and the environment. The SafeTrack and CarSmart devices use superfast 4G cell service throughout the United States, Mexico, and Canada. In case of cell tower issues, the device uses satellite signals to provide you the most accurate GPS location.

The battery life of the PrimeTracking GPS tracker (SafeTrack) is affected by location update frequency. The device can stand up to two weeks with the standard 60-second update. The CarSmart GPS tracker is very different from a personal tracker as it draws power directly from your vehicle and never dies as long as the device is plugged in.

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